Montgomery County Department of Transportation Ride On Bus Ridership Trends Up With Summer Surge in Riders

For Immediate Release: Thursday, September 21, 2023

The Montgomery County Department of Transportation (MCDOT) announced today that it delivered more than five million rides on its Ride On bus transit system from March 2023 through June 2023, the last quarter of the 2023 Fiscal Year. This represents a nine percent increase in ridership over the same period the previous year. The trend accelerated over the summer, with June recording a nearly 16 percent ridership increase over 2022. July had a 29 percent increase and August reported 31 percent growth. MCDOT has seen overall bus service improve, with timing and bus reliability trending upward throughout the summer months as well.

“Higher rates of Ride On ridership benefit everyone by reducing the number of cars on the roads, improving traffic congestion, and helping our environment,” said Montgomery County Executive Marc Elrich. “I hope to see this trend continue. Increased bus ridership is important toward the County reaching our Climate Action Plan goal of a 100 percent carbon emission reduction by 2035 . We have invested significant resources into creating a modern, accessible and customer-focused transit network. We have more exciting plans to come for Ride On including fully transitioning to a zero-emission bus fleet while continuing to provide our riders increased amenities, improved routes and better on-time performance. If you haven’t tried Ride On recently, please consider getting on board soon.”

Encouraging people to return to public transit following the pandemic has been a priority for MCDOT. In August 2022, the department announced the return of bus fare, but at the discounted rate of one dollar per ride. Older adults , persons with disabilities and students under the age of 18 are still able to ride for free.

The department was greatly impacted by the national shortage of bus operators both during and after the pandemic. Salary increases implemented last year and ongoing hiring and training efforts is steadily building back staffing levels.

“We are continually looking to hire and train operators and those numbers have been trending upwards as well,” said MCDOT Director Chris Conklin.

Other MCDOT Ride On initiatives have focused on making the transit network faster, easier to use and more accessible.

“Accessibility improvements, service adjustments based on ridership and gradual service increases have helped support the steady recovery from pandemic impacts,” said Director Conklin. “Our Ride On Trip Planner app , launched this past July, allows customers to plan their routes in advance, and track bus arrivals in real-time. It has never been easier, and our fares are still only $1 , which is a lot cheaper than driving.”

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For the most up-to-date service information, riders should follow @RideOnMCT on Twitter , Facebook , Instagram , and YouTube. In addition, information is available at rideonbus.com , by subscribing to receive email alerts, or by texting MONTGOMERY RIDEON to 468311 to receive text alerts.

For information on MCDOT programs and services visit montgomerycountymd.gov/mcdot , follow @MCDOTNow on Twitter , Facebook and Instagram and subscribe to MCDOT’s “Go Montgomery!” newsletter.

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Release ID: 23-103
Media Contact: 240-372-2282

For updates and link to press release, see here: http://www2.montgomerycountymd.gov/mcgportalapps/Press_Detail.aspx?Item_ID=44040